Chase Bank

Reviews

• ★ ☆ ☆ ☆ ☆
  Went in the lobby the other day to deposit a check and some cash into my checking account. Their pin pad was out of order, so I handed her my licence and my Chase bank card. I asked her to deposit them into my account. She handed me my deposit slip and I left. I could not understand why the deposit was not hitting my account ? I kept looking and it never went in ? I looked the next morning and still no deposit, I then looked at my daughters account and there was my money ! I could not believe it, she had put the money in the wrong account ! I quickly transferred the money to correct account before any damage was done and checks bounced and screwed me over. Chase is steadily loosing credibility with me, Their service and attention to customers is the worst. I'm seriously looking at other options for a Bank who cares about their customers. Chase Bank your going down the drain and you don't even know it because your out of touch with your customers, I'm not the only one, everyone I talk to feels the same way, it's not just me.
  By Claude Hepworth, March 17, 2018
• ★ ★ ☆ ☆ ☆
  They need more Tellers to assist their customers. The Tellers are nice, but the wait is always to long. Also, Please get rid of the Automatic Teller Deposit in the Branch by the teller line! It is so impersonal! :(
  By ericka travis, August 09, 2017
• ★ ☆ ☆ ☆ ☆
  I tried to make a cash deposit for a Chase customer in need. I was instructed to go across the street to buy a money order as they do not allow non-customers to make this sort of deposit. Unfortunately, I’m not overly familiar with money orders. I own my home, have no debt, and have a comfortable six figures in another institution. I purchased the money order and presented it to the teller (Meaghan). The money order was blank. I wasn’t sure if I needed to make it out to the bank, or to my friend in need, etc. Since Chase seems to frown upon this sort of transaction, I wanted to make sure the money order was properly filled out. Unfortunately, the teller seemed to be agrivated by this. The attitude and sighs I received were completely unnecessary. I receive frequent lucrative offers from Chase to do my banking with them. I will continue to do my business with Wells Fargo. During my 20+ years with Wells, I have never encountered this sort of unnecessary rudeness.
  By matt jones, July 31, 2017

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