AAA Mesa Office

Reviews

• ★ ☆ ☆ ☆ ☆
  The license plate service here is absolutely horrible. My wife and I work a mid day shift which prevents us from going to the DMV during the week. I have been a AAA member since 2001. When we went to the offices, the lady there, who was really rude, said that the title had been altered. The reasoning for this was because where the "1" in 2017 was wrote, it had appeared that it was retraced to highlight that it was a one. We showed her our Bill of Sale which was notarized and she refused to take that as there was no "alterations" on it. She did not know the law which allows for you to use a notarized bill of sale in place of a title when transferring titles/registering a new vehicle. We would have saved money going there rather than the DMV. Instead, we went to a place a couple miles away which charges extra fees to register/transfer titles. This ended up costing an extra $60.00 than what the DMV would have charged. They accepted the bill of sale in place of the title and completed our transfer of ownership. AAA customer service is also HORRIBLE. I called to request their complaint team and they told me to file a claim for reimbursement. it has now been three weeks after submitting a form online and still haven't heard anything. I will be passing the word around that the staff at this office is not fully trained to do their job.
  By Jon athan, December 27, 2017
• ★ ☆ ☆ ☆ ☆
  I was told that my fuel pump went out and they would fix it. I get my car back and it would take three times to turn over. So I take it back, guy tells me I am crazy and there is something else wrong with the truck that's why the engine light is on. I take my truck to a Ford certified technician and he tells me the fuel pump was put in wrong. DO NOT TRUST this place. Run as fast as you can they are horrible and lie to the customers!
  By Marian Scott, April 01, 2017

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